Privacy Policy

Last Updated: May 20, 2024

At Serebu Trading LLC ("we," "us," or "our"), we deeply value your privacy and are committed to protecting your personal data. Since our founding in May 2024, our mission has been to provide exceptional Home Decor, Storage & Organization, and Bed & Bath products to households across the United States, while ensuring a safe and secure shopping experience.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our store. Please read this policy carefully.

1. Information We Collect

When you interact with Serebu Trading LLC, we collect certain information to provide and improve our services to you.

Personal Information You Provide to Us:

• Contact Details: First and last name, email address, and phone number.

• Shipping and Billing Information: Delivery address, billing address, and company name (if applicable).

• Payment Information: Credit card numbers, expiration dates, and security codes (processed securely through our encrypted payment gateways; we do not store full credit card numbers on our servers).

• Account Information: Usernames, passwords, and order history if you create an account with us.

• Customer Support Interactions: Information you provide when you contact us via email at info@serebutrading.com or by phone.

Information We Collect Automatically:

When you access our website, we automatically collect certain data about your device and interaction with our store, including:

• Device Information: IP address, browser type, operating system, and device identifier.

• Usage Data: Pages viewed, time spent on pages, links clicked, and referring website addresses.

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to remember your preferences, keep track of your shopping cart, and analyze site traffic.

2. How We Use Your Information

We use the information we collect for various business purposes, including to:

• Fulfill Your Orders: Process transactions, arrange for shipping within the U.S., and provide you with order confirmations, invoices, and tracking updates.

• Customer Service: Respond to your inquiries, handle return requests, and provide technical assistance.

• Improve Our Store: Analyze trends and website usage to enhance our product offerings in Home Decor, Bed & Bath, and Storage & Organization.

• Fraud Prevention: Screen orders for potential risk or fraudulent activity to protect both you and Serebu Trading LLC.

• Marketing Communication: With your consent, send you promotional emails about new products, special offers, or other information we think you may find interesting. You may opt out at any time.

3. How We Share Your Information

We respect your privacy and do not sell your personal information to third parties. However, we may share your information with trusted partners to operate our business:

• Service Providers: We share data with third-party vendors who assist us with payment processing, shipping and fulfillment, email delivery, and website hosting (e.g., our e-commerce platform provider).

• Legal Obligations: We may disclose your information if required to do so by law, or in response to a subpoena, court order, or other lawful requests by public authorities.

• Business Transfers: If Serebu Trading LLC is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

4. California Consumer Privacy Act (CCPA) Privacy Rights

As a business headquartered in Fullerton, California, we adhere to the standards set forth by the CCPA. If you are a California resident, you have specific rights regarding your personal information:

• The Right to Know: You can request details about the categories and specific pieces of personal data we have collected about you over the past 12 months.

• The Right to Delete: You can request the deletion of your personal data, subject to certain exceptions (such as fulfilling an active order or legal compliance).

• The Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

• The Right to Opt-Out: We do not sell personal data. However, you have the right to direct us not to sell your personal information at any time.

To exercise these rights, please contact us at info@serebutrading.com.

5. Data Retention and Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, destruction, or alteration. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us so we can delete the information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date at the top of this page.

8. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:

Serebu Trading LLC

• Address: 2458 Nutwood Ave STE A33, Fullerton, CA 92831

• Email: info@serebutrading.com

• Phone: +1 213 698 56 92

• Business Hours: Monday - Friday, 9:00 AM - 5:00 PM (PST)